Free shipping on orders over €50.
For orders under €50, we only charge €4.95 for shipping.
The average delivery time is 5 to 8 working days. Our products are shipped directly to you from the supplier. Thanks to this unique business model, we save significantly on storage and transport costs. This allows us to offer our products at a lower price than our competitors and cover the shipping costs ourselves.
In 99% of cases, we deliver within the expected delivery time of 5 to 8 working days. However, it may happen that an order is delayed in the shipping process. You can easily check the status of your order here: Track order.
Have you still not received anything 3 working days after the expected delivery time? Contact us, we are happy to help!
As we work with various suppliers, products may be shipped separately. Are items missing from your order? You will usually receive them within 2 to 3 business days. We apologize for the inconvenience.
Have you still not received everything after 3 business days? Please contact us; we are happy to help!
How annoying that your product arrived damaged!
Unfortunately, it can happen that a product gets damaged during transport. Have you received a damaged or incorrect product? Please contact us within 14 days of receipt at info@vignagoods.nl. After this period, returns are unfortunately no longer possible.
For the fastest processing, send us an email with a photo of the damaged product. Take the photo on a flat surface where the label and the damage are clearly visible. With this information, we can help you quickly and prevent future issues.
In the event of a defect, we will send you a new product free of charge. If the replacement product also arrives damaged, we will refund the full purchase price. Do you have any questions? Contact us at info.stendos@gmail.com.
We do our best to process all orders correctly. Unfortunately, it can happen that an incorrect product is delivered. Don't worry, we will resolve this quickly! Send us an email at info.stendos@gmail.com within 14 days of receipt with your order number and a photo of the product received. We will send you the correct product free of charge.
Do you have any questions? Contact us at info.stendos@gmail.com.
Orders are entered into our processing system within 30 minutes of being placed. Unfortunately, cancellation is no longer possible after this time, as our automated system works directly with our suppliers to initiate shipping.
Would you still like to cancel your order? Please contact us within 30 minutes of placement at info.stendos@gmail.com. Once you have received your order, you can return it within 14 days.
Are you not satisfied with your order? You can register it for a return within 14 days of receipt at info.stendos@gmail.com. After registration, you will receive instructions for the return and have 14 days to send the product back. Conditions for returning:
- Products must be in their original condition, with tags and labels.
- The product must not show any signs of use.
- Always send the product with a tracking number.
You are responsible for the shipping. Once we have received your return, we will refund the purchase price to your account within 14 days. Further information can be found in our Return Policy.
You can easily track your order via our Track Order page.
Enter your email address and order number to view the status of your package.
Do you have any questions? Contact us at info.stendos@gmail.com.
As soon as your package has reached the shipping company, the tracking information will be available. Please note that it may sometimes take a little while for the status to be updated.
Still don't see any information after 3 business days? Contact us at info.stendos@gmail.com, we will be happy to help!